We have tried to answer as many of your questions about your holiday property below, however should you require any further information please let us know and we will do our best to help.
You may arrive at your property anytime after 2.30pm. When you book you will be told how to acquire the keys, this will either be from the owner or agent who will meet you there, from a key safe, or you will need to collect them from somewhere nearby. If you arrive early and would like to leave your bags somewhere this may be possible, please speak to us about this when booking. Please vacate the property by 11.00am on the day of leaving.
There is an information pack at most of the properties which provides local information and instructions for equipment in the house, emergency telephone numbers and contact numbers, waste collection details, information on local attractions and transport.
Gardens may be available at some of the properties and this will be specified in the property details. Please prevent pets from fouling in the garden and keep children under control.
Some houses have private parking, or on road parking, some will require you to find parking nearby, please check the specific house details, we will be able to advise you as to where is best to park. However parking cannot be guaranteed and we accept no responsibility for vehicles left.
Unless stated in the individual property details, cleaning will be at no extra charge, unless deep cleaning is required after your stay. Please leave the property as you found it.
Please separate landfill into the bins and recycling into the bags provided, these will be collected by the council on alternate Sundays, see information pack for details. Please also separate glass as these can be taken to a bottle bank.
Property descriptions give the ideal number of guests, it may also advise a plus or extras- this indicates that extra guests could be accommodated through arrangement- e.g. on a sofa bed. Under no circumstances must the maximum number of guests be exceeded, you must specify how many guests there will be when booking, and if you wish to change this after booking please speak to us before you arrive.
Most property’s offer linen at no extra charge, however some owners will hire it to you, this will be made clear in the specific property details, and must be requested when booking.
These will be provided at no extra charge and information will be provided at each property regarding this, for example the availability of hot water. Please do not change the settings on any of the services. If you are experiencing difficulties please contact us.
A deposit of 25% of the total charge is required upon booking to reserve the property. There will be no deposit taken on arrival at the property however your details will be retained after your stay if you are liable to extra charges these will be taken, for more information please see the booking conditions.
Please see individual property details for facilities provided, and see inventory for a list of what is generally provided, please note not all houses come with a television.
Some properties accommodate pets and this will be made clear under the individual property details. These properties will have met a standard to ensure your pet has a comfortable stay.
If you have any special requirements, such as disabled or elderly guests or children please advise us when booking and we will advise you accordingly as to which properties would be suitable and if there is anything we can do to make their stay easier.
Upon your arrival please familiarise yourself with the exits and location and operating procedures of any fire extinguishers or blankets. Keep pets and children away from balconies, stairs, water features and open fires make sure they are supervised at all times, make sure fires are fully extinguished before leaving the property or going to sleep. Instruction manuals are provided at each property for appliances, please read before use and advise us immediately if anything is broken or you are experiencing difficulty. Please tell us about all breakages.
All gas appliances must be installed and maintained by a CORGI registered engineer and certificates are available to view on request. If something appears broken please notify us immediately. Please ensure all gas cookers and fires are switched off after use and when you go to sleep.
Some properties come with activity equipment as stated in the property details. This is used at your own risk, make sure children are supervised at all times and use responsibly.
Please respect the property and local area you are staying in, do not litter, waste energy or water, and take every effort to guard against fire and damage. Please also be conscientious to the neighbours and local people, especially in regards to noise.
Smoking is not allowed in any of the properties, although some have gardens/ yards, please do not drop cigarette ends, and be conscientious to those people in neighbouring properties.
If you have any complaints please contact us or the owner straight away, do not wait until you get home. Once we are aware of a problem we will do our best to help. Please see booking conditions for further details.